Loss of audio in Windows Media Player after fast forward

[Jim Ward]

When playing audio in an ICA session using Windows Media Player, it starts out working fine. If you fast forward or pause the playback and restart, the audio stops though media player appears as though it is playing. Also if you create a playlist and start playback, it plays the first selection in the list ok, it will appear to play the 2nd selection but no audio is heard. I created an RDP connection to one of the XenApp servers and the audio works fine. I have duplicated this issue on a Windows client, HP thin client and and iGel thin client.
My environment is Windows Server 2008 R2 with Xenapp 6.5 running a published Desktop.

[James Page]

Do you have XA650W2K8R2X64R01 installed? (It's an important one for Windows Media Redirection.)

http://support.citrix.com/article/CTX132122

[Jim Ward]

Yes - XA650W2K8R2X64R01 is installed on all servers

[Pavan nannapaneni1709152483]

try adding windows mediaplayer to the excluded list and test it.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Speedscreenmultimedia
Name: Disabledexecutables
Type: REG_MULTI_SZ
Data: <List of applications to be excluded>

[Jim Ward]

No, that did not resolve the issue. I have now noticed that this issue occurs with .wma and .mp3 files but not with .wav files.

[Don Mason]

My reply text is blocked, see the attachment

Citrix.JPG

[Hiep Nguyen1709156328]

I also have an issue where there is no sound for few seconds when playing repeated audio/video or drag the progress bar. seem like this happens since XD 7.6 to 7.12. any idea?

[Sarwar Patel1709161460]

I am facing same issue, did any one has any solution.

Citrix XenApp : 6.5
OS : Server 2008 R2
Hotfix : XA650R07W2K8R2X64006

Audio Redirection settings in Citrix GPO : Are fine
Audio Formant : *.wav files works fine but not MP3.