We are using XenDesktop 5.5 and cannot get a USB Foot Pedal to work within the virtual desktop.
I have configured USB redirection and it works for any other USB device try so I dont think its a policy issue.
The local physical desktop installs the drivers but then when you load the VDI the device is not present.
Looking at the Event Viewer on the VDI there only error message is that
Citrix USB Redirection Service cannot complete handshake with plugin
Any ideas on how we can troubleshoot this further or what the error message is?
Question
David Patterson1709152592
We are using XenDesktop 5.5 and cannot get a USB Foot Pedal to work within the virtual desktop.
I have configured USB redirection and it works for any other USB device try so I dont think its a policy issue.
The local physical desktop installs the drivers but then when you load the VDI the device is not present.
Looking at the Event Viewer on the VDI there only error message is that
Citrix USB Redirection Service cannot complete handshake with plugin
Any ideas on how we can troubleshoot this further or what the error message is?
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