Simon Cooper Posted April 17, 2023 Share Posted April 17, 2023 Help please.I have NetScaler v13.1 build 42.47 configured with NetScaler OTP.StoreFront server is a LB vserver on a NetScaler VPX on the LAN side of my gateway.We can authenticate fine, aaad.debug shows success.Then browser hangs at either tmindex.html or index.htmlI have googled these errors and the majority of suggestions are around the Theme being corrupted during upgrade.There is a nice piece "discussion.citrix.com" which suggests some cli commands to view the ns.log while testing authentication. One command (tail -F /var/log/ns.log | grep -v CMD_EXEC) has in the output the message "ns_aaa_login_handler: Login request is not expected to be encrypted" which when googled suggests issues with the Theme.But everything I find refers to old releases, v13.0 v12.1 etc.So questions? How do I resolve this issue as the version I am running is the latest?Do I go back to a previous v13.1 release?Anyone got any suggestions/pointers/hints?I would appreciate any help and guidancethanksSimon Link to comment Share on other sites More sharing options...
Hector Sanchez Posted June 21, 2023 Share Posted June 21, 2023 Hello Simon, at the moment we we have the same problem like you but with the v13.0-91.12 together with the theme "RfWebUI".In the meantime have you found a solution or "work-around" to this issue?Regards,Hector Link to comment Share on other sites More sharing options...
Simon Cooper Posted June 21, 2023 Author Share Posted June 21, 2023 Hector,no solution as yet.we have found that using HTTP for the LB vserver rather than HTTPS works just fine.would love to find a solution for HTTPS but as yet there is nothing.Simon Link to comment Share on other sites More sharing options...
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