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Krsh K.

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Posts posted by Krsh K.

  1. Hi

     

    We have XenDesktop 7.6 with all the patches and hotfixes (Not LTSR).  Our VDA is 7.12.  We have issues with "-" showing as user in Citrix Studio with 7.6 as well.  Our VDA machines are Windows 7.  Our end user issues are very similar: They connect using NetScaler Gateway, unexpectedly get disconnected within seconds and won't be able to login again.  Citrix studio shows a user with "-".  We end up either restarting the user's windows 7 VDA or logging in as an administrator and killing the ica / cpsvc64 services.

     

    Unfortunately that article doesn't apply to us.

     

    We found that restarting the print spooler and citrix print manager service reduced the calls to our help center quite a bit.  Unfortunately it caused additional problems with printing and printers getting disappeared so stopped doing that.

     

    Is there a real good solution to this?  

     

     

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