[XA 1811, Server 2012R2. PVS 1811 - disconnects]

Same here ... did the upgrade from 1811 to 1903 and using Workspace App 1903 on the TCs - everything is working fine! 

[XA 1811, Server 2012R2. PVS 1811 - disconnects]

Hi,

 

after doing some further testing and deploying the new receiver version 1901 to lot more ThinClients, users telling us, that there are no more disconnects. So it seems to be the ultimate solution upgrading the thinclient receiver. Any other experiences from your side? 

[XA 1811, Server 2012R2. PVS 1811 - disconnects]

HI,

 

just a quick update: We received the new WorkspaceApp 1901 from the vendor (currently still in beta status) and did some testing with users who were experiencing these random disconnects and by now they didn't get disconnected again. So maybe it's worth a try for your environment. 

[XA 1811, Server 2012R2. PVS 1811 - disconnects]

13 hours ago, Frank Schifferstein said:

any outcome til now ? 

 

Hi,

 

not yet ... they are still investigating the issue ... although, I did receive an email today stating "[...]move this case to the concern teams to troubleshoot further[...]" 

So nothing new from this side ... My customer told me that they are experiencing the disconnects not only on the ThinClients but also on Tablets/mobile devices. 

Anyone who experienced the same behavior?

 

Thanks and a great weekend.

[XA 1811, Server 2012R2. PVS 1811 - disconnects]

Hi Frank,

 

not yet ... received a call today afternoon and they are going to discuss the issue internally. As we cannot reproduce it on demand, it's getting kinda tricky to find what is causing the disconnects. Will keep this post updated once received any feedback. 

[XA 1811, Server 2012R2. PVS 1811 - disconnects]

7 hours ago, Sandro Haidenschuster said:

Yes I do think it's related to VDA 1811. We did a rollback aswell to 7.15.3000 and everything looks fine now. But on a long term it should work with the current release aswell. No one else seeing the same issues?

 

Hi,

we are experiencing the exact same issue. Upgraded everything (VDA, PVS, DDCs and so on) from 1808 to 1811 and now users are getting disconnected randomly. For example, user starts session, leaves workplace, comes back put in password -> receiver closes. Reconnects and gets stuck on the "welcome screen" for at least 4-5 minutes until one is back in the session left earlier. Haven't found anything in the logs. 

Mostly users which are affected by this are working with ThinClients. 

 

CTX Environment: all Windows 2012R2 Servers with MS December Patches

VDI: Windows 2012R2 RDS also fully patched

ThinClients: Fujitsu Futro (different models) with RP5 or RP6 (elux images) and Receiver 18.9.0.6

 

Opened a case with Citrix today and currently awaiting a call-back. 

 

sidenote: another customer is experiencing the exact same issue - clean install of 1811 with PVS but with Wyse ThinClients. 

 

Hopefully Citrix will find something ... fingers crossed