Alex Rubio
-
Posts
17 -
Joined
-
Last visited
-
Days Won
1
Content Type
Forums
Articles
Labs
Videos
TechZone
Citrix Community Articles
Events
Profiles
Posts posted by Alex Rubio
-
-
These apps are extremely old and unsupported. All the Citrix apps are now delivered through public app store for iOS and Android. There is no migration path available to you other than install latest MDX files from citrix.com and publish new apps. Users will have to delete old app and install new app from Secure hub.
Also Windows mobile OS is no longer supported either.
-
1
-
-
Hi Steve,
The only flag that controls this is the "Allow cross profile copy and paste" which should be OFF. Please make sure that the device refreshes its policies. You can go into SH, preference, device info, refresh policy, then try again.
If you still can copy paste into personal, then open a support ticket, and we would have to look into it. I just tried on our cloud service and its working for me.
Thanks,
Alex
-
If you are adding a private app (not public app store), then follow these directions on the same page:
-
1
-
-
you said only iOS? It works fine on Android?
It may be worth checking to make sure TLS 1.2 is enabled properly:
https://support.citrix.com/article/CTX247095
Other than that I would contact support so we could get logs from SH to see why its failing.
-
1
-
-
It sounds like Secure hub can't access XenMobile. Are you sure you correctly set the NetScaler TLS Ciphers?
-
Ryan,
Please take a look at https://support.citrix.com/article/CTX259732
We are working on fixing this issue.
-Alex
-
2
-
-
HI Jerome,
I have not heard of any issues with iOS 13.1.2. Could you provide more information? What Policy is being removed and what apps?
I would open a support case so we can get logs and help you out.
thanks,
Alex
-
1
-
-
You can only wrap your own enterprise apps. You cannot wrap public app store apps. For Office 365, you can use Intune ( that is the only way to protect those apps), and for other apps, the ISV may have App Config enabled (appconfig.org) to allow you to push some policies to the app.
-
1
-
-
There is nothing major on the server, a few cosmetic changes went into 10.11. I would suggest all your apps to be updated and MDX wrapped with 19.9.0 or later.
-
1
-
-
Yes, please open ticket. Without logs or looking at IPA, there is not much I could help. We may need to contact the partner to see how he is using SDK.
-
You may want to contact support. They can walk you through the troubleshooting steps. Some things to consider:
- Is your exchange internal? If so, what is the network access policy set to? Are you using background services? Make sure URLs are correct on there. Look at the logs to see what the error is. If Android is working, it's probably a type somewhere in the config.
-
Dom,
I would open a support ticket with us (Citrix). The app could not be correctly using MDX SDK. Does the app ask to be managed? If MDX is correctly configured, it would detect Secure Hub and ask to be managed, then flip to Secure Hub to authorize.
Thanks,
Alex
-
1
-
-
It shows you have access to network as blocked. You should set to unrestricted or tunneled if you want to use the mvpn.
-
1
-
Citrix Endpoint Apps
in XenMobile Apps
Posted
For Citrix apps (SecureMail, SecureWeb, etc.) you have to publish with MDX. Those app require MDX policies to run. The app will NOT run unless it is published with MDX.