Jump to content
Welcome to our new Citrix community!

How to generate the support bundle file


Sarovani CK

Recommended Posts

Hi, you can find the instructions here: https://support.citrix.com/article/CTX472859/how-to-generate-a-support-file-for-adc

Or if you have a SDX model: https://support.citrix.com/article/CTX200155/how-to-generate-support-logs-from-netscaler-sdx

You can also do it from ADM Server or ADM Service if you use them to manage your NetScalers.

Hope it helps.

Link to comment
Share on other sites

Go to System > Diagnostics > Technical Support generate and download it or upload it from there if you have a case number.

To generate from the CLI, run the command "show techsupport"

The tech support file will be saved at /var/tmp/support/ as a .tgz file, upload it to CIS or if the NetScaler has direct connectivity to the internet, you can run and upload directly "show techsupport show techsupport -upload -casenumber 71234567"

In the newer versions you may require to provide an authentication token to upload the tech support file directly.

Running on production hours won't cause any harm (never happened to me).

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...