Posted October 26, 2024Oct 26 Could someone please guide me on how to submit a support case? I have deployed NetScaler VPX Advanced - 10 Mbps in my AWS environment, but I am encountering numerous TCP retransmissions. I would like to reach out for support regarding this issue, but I am unable to submit a support case. I have followed the instructions on the support section of this page and prepared my AWS account number and support PIN code. However, I am unable to find where to input this information. Thank you very much for your assistance.
October 28, 2024Oct 28 Community Expert Hello, It’s not clear if you want to open a case with AWS or Citrix. For a Citrix case on Netscaler devices, you need to log into the Citrix support portal with your registered Citrix account, or you can open a case by calling the support numbers available for your region. Here you can find the necessary information. https://support.citrix.com/s/article/CTX459987-contacting-support-case-lifecycle-and-escalation?language=en_US
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