Ozaki Posted October 26 Posted October 26 Could someone please guide me on how to submit a support case? I have deployed NetScaler VPX Advanced - 10 Mbps in my AWS environment, but I am encountering numerous TCP retransmissions. I would like to reach out for support regarding this issue, but I am unable to submit a support case. I have followed the instructions on the support section of this page and prepared my AWS account number and support PIN code. However, I am unable to find where to input this information. Thank you very much for your assistance.
Nicola Campaci Posted October 28 Posted October 28 Hello, It’s not clear if you want to open a case with AWS or Citrix. For a Citrix case on Netscaler devices, you need to log into the Citrix support portal with your registered Citrix account, or you can open a case by calling the support numbers available for your region. Here you can find the necessary information. https://support.citrix.com/s/article/CTX459987-contacting-support-case-lifecycle-and-escalation?language=en_US
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now