The users encounter the error "Unable to connect to the server. Check your network connection and retry

[PeteJones]

Hi

One user is having an issue connecting to the Citrix Workspace. When the URL is added, the user enters their username and password, clicks the authenticator option, and accepts the login on the authenticator app. After that, the connection stops for about a minute and then times out.

The Workspace app has been uninstalled and reinstalled, downgraded to an earlier version, tried on multiple internet connections, the VPN connection has been removed, and we've logged into the laptop as another user. However, the same error still occurs, as shown in the attached screenshot.