Workspace 24.5.10.29 MTOPClient installation error

[Artur Fujarski]

Hello,

Installation of workspace 24.5.10.29 is failing for me because of MTOP component installation failure. Errors from MTOP:

MSI (s) (28:8C) [07:56:57:593]: Doing action: CtxError_DetectPreRequisite
MSI (s) (28:8C) [07:56:57:593]: Note: 1: 2205 2:  3: ActionText 
Action ended 7:56:57: MigrateFeatureStates. Return value 1.
Action start 7:56:57: CtxError_DetectPreRequisite.
MSI (s) (28:8C) [07:56:57:594]: Product: MTOP Client -- Your MTOP Client installation cannot continue. The installer detects that prerequisites havent met. Please install Citrix Workspace App or contact your administrator. 

MSI (s) (28:8C) [07:56:57:638]: Windows Installer installed the product. Product Name: MTOP Client. Product Version: 24.5.10.20. Product Language: 1033. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.

 

I've already tried:

- clean install by doing cleanup and still fails with the same,

- upgrade from lower version with autoupdate - fails with the same,

- install without Teams VDI plugin but fails with the same.

 

Lower version 24.2.1000.1016 works perfectly fine however need to resolve above issues with the newer one due to compliance.

Please verify and let me know how can I fix it.

Many thanks for any support!
Artur

[Michael Adam]

Hello @Artur Fujarski

 

maybe this is a .NET Framework Problem. I see similar problems and found out on affected devices that there was different x86 and x64 version .NET Framework versions and not all components are installed correctly.

After cleanup .NET Framework manually and install the right components directly from Microsoft (https://dotnet.microsoft.com/en-us/download/dotnet/6.0 / https://dotnet.microsoft.com/en-us/download/dotnet/8.0). Then the CWA was also installed correctly. 

 

More informations about the .NET Framework requirements you can find here: https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/system-requirements.html#net-requirements

 

Best regards,
Michael 

 

 

 

 

[Artur Fujarski]

Hello,

Thank you Michael, issue was fixed after the reinstallation of .NET Framework version 6+ as per the Citrix requirements.

Best regards,
Artur

[Michael Adam]

Hello @Artur Fujarski,

 

 thanks for your response. I’m happy for helping you. Please mark the issue to solved. 
 

Best regards, 

Michael