Session Record 2402 LTSR - Update Error

[Hanniel Gondim Carlos]

Good afternoon,

I'm encountering the following error while attempting to update Session Recording to version 2402 LTSR CU1, see the screenshot below:

"Incorrect syntax near the keyword 'IF'.

I also tried installing directly using the MSI as an administrator, but the same error occurred.

The currently installed version is 2203 LTSR CU5.

[Martin Becker]

What does the log show?

[Hanniel Gondim Carlos]

On 9/24/2024 at 10:29 AM, Martin Becker said:

What does the log show?

"View details":

Error Id: XDMI:EA63CDB6

Exception:
    Error Source : Citrix Studio
    
    StackTrace: System.NullReferenceException Object reference not set to an instance of an object.
       at Citrix.MetaInstaller.MsiComponent.Install(InstallationContext context)
       at Citrix.MetaInstaller.InstallationManager.InstallComponent(IInstallableComponent component, InstallationContext installContext)
    
LOG:

 

18:36:31.5522       : XenDesktopSetup:ScreenReader enabled? False
18:36:31.9740       : XenDesktopSetup:Found installed MSI product upgrade code'{993DEC2E-F8EA-46C8-BF98-2857D83F3415}', product code {bc851502-541d-409e-9c5c-dea361c9f2ca}, version '22.3.5000'
18:36:32.3490       : XenDesktopSetup:Found installed MSI product upgrade code'{993DEC2E-F8EA-46C8-BF98-2857D83F3415}', product code {bc851502-541d-409e-9c5c-dea361c9f2ca}, OLD VERSION '22.3.5000'
18:36:32.3490       : XenDesktopSetup:Product with upgrade code {993DEC2E-F8EA-46C8-BF98-2857D83F3415} is not installed.
18:36:32.3647       : XenDesktopSetup:Component group Session Recording Administration installation status is OldVersionInstalled
18:36:32.3647       : XenDesktopSetup:Product with upgrade code {45EC5577-5B5F-4006-B856-D4E2A0D5DF3A} is not installed.
18:36:32.3647       : XenDesktopSetup:Component group Session Recording Administration installation status is OldVersionInstalled
18:36:32.3647       : XenDesktopSetup:Component Session Recording Administration needs upgrading
18:36:32.3647       : XenDesktopSetup:Component group Session Recording Agent installation status is NotInstalled
18:36:32.5365       : XenDesktopSetup:Found installed MSI product upgrade code'{A0DECBE8-385A-438E-8620-012C3E4D8FB1}', product code {a38af77c-af47-4ce2-b9f6-9fc61b53d968}, version '22.3.5000'
18:36:32.7241       : XenDesktopSetup:Found installed MSI product upgrade code'{A0DECBE8-385A-438E-8620-012C3E4D8FB1}', product code {a38af77c-af47-4ce2-b9f6-9fc61b53d968}, OLD VERSION '22.3.5000'
18:36:32.7241       : XenDesktopSetup:Product with upgrade code {A0DECBE8-385A-438E-8620-012C3E4D8FB1} is not installed.
18:36:32.7241       : XenDesktopSetup:Component group Session Recording Player installation status is OldVersionInstalled
18:36:32.7241       : XenDesktopSetup:Component group Session Recording Player installation status is OldVersionInstalled
18:36:32.7241       : XenDesktopSetup:Component Session Recording Player needs upgrading
18:36:32.7241       : XenDesktopSetup:Upgrade check, 2 components need upgrading
18:36:32.7241       : XenDesktopSetup:Is 64bit processor architecture: True
18:36:32.7397       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'D:\x64'
18:36:32.7397       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'D:\x64'
18:36:32.8178       : XenDesktopSetup:Component group Session Recording Administration installation status is OldVersionInstalled
18:36:32.8178       : XenDesktopSetup:Component group Session Recording Agent cannot be installed because component Session Recording Agent reports it cannot be installed
18:36:32.8178       : XenDesktopSetup:Component group Session Recording Agent installation status is NotInstalled
18:36:32.8178       : XenDesktopSetup:Component group Session Recording Player installation status is OldVersionInstalled
18:36:32.8344       : XenDesktopSetup:Component group Session Recording Administration installation status is OldVersionInstalled
18:36:32.8344       : XenDesktopSetup:Component group Session Recording Player installation status is OldVersionInstalled
18:36:32.8344       : XenDesktopSetup:CalculateComponentInstallOrder Entered
18:36:32.8344 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Administration'
18:36:32.8344 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft .NET Framework 4.8'
18:36:32.8344 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Internet Information Services'
18:36:32.8344       : XenDesktopSetup:Starting synchronous process 'dism' with args '/online /english /get-features'
18:36:32.9428       : XenDesktopSetup:     adding option -- [Session Recording _Policy Console]:+selected inSummary:show
18:36:32.9428       : XenDesktopSetup:     adding option -- [Session _Recording Server]:+selected inSummary:show
18:36:32.9428       : XenDesktopSetup:     adding option -- [Session Recording Administrator _Logging]:+selected inSummary:show
18:36:32.9428       : XenDesktopSetup:     adding option -- [Session Recording _Database]:+selected inSummary:show
18:36:32.9428       : XenDesktopSetup:Component group Session Recording Administration installation status is OldVersionInstalled
18:36:43.1232       : XenDesktopSetup:Process completed with error code 0x00000000
18:36:43.1232 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Message Queuing'
18:36:43.1242       : XenDesktopSetup:Starting synchronous process 'dism' with args '/online /english /get-features'
18:36:53.1920       : XenDesktopSetup:Process completed with error code 0x00000000
18:36:53.1920 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Web Player'
18:36:53.2330       : XenDesktopSetup:Product with upgrade code {45EC5577-5B5F-4006-B856-D4E2A0D5DF3A} is not installed.
18:36:53.2340 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Player'
18:36:53.2340 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Visual x86 C++ Runtime'
18:36:53.2620       : XenDesktopSetup:Found installed MSI product upgrade code'{65E5BD06-6392-3027-8C26-853107D3CF1A}', product code {73F77E4E-5A17-46E5-A5FC-8A061047725F}, version '14.36.32532'
18:36:53.2900       : XenDesktopSetup:Found installed MSI product upgrade code'{C78B8E51-0C65-377E-85D1-282F689FE505}', product code {C2C59CAB-8766-4ABD-A8EF-1151A36C41E5}, version '14.36.32532'
18:36:53.4582       : XenDesktopSetup:DDC Config: failed=0/0 
18:36:56.0370       : XenDesktopSetup:Product with upgrade code {9F62F192-E0FB-4615-A686-BD79D40E8970} is not installed.
18:36:56.0370       : XenDesktopSetup:Product with upgrade code {685A0B31-C77B-4641-84FE-E58A8165F317} is not installed.
18:36:56.0560       : XenDesktopSetup:Trying to detect background process(es) that may cause the upgrade to fail...
18:36:56.0560       : XenDesktopSetup:Product with upgrade code {29F32DAC-69D3-433E-AE8C-F53F0B9F3540} is not installed.
18:36:56.0560       : XenDesktopSetup:None of the installed components have reported any module (DLL) that, if in use, could possibly cause the upgrade to fail.
18:36:56.0570       : XenDesktopSetup:Trying to detect background process(es) that may cause an additional reboot during the upgrade...
18:36:56.0610       : XenDesktopSetup:FindLockingProcesses: Detecting whether any processes are locking one or more of the following modules:
18:36:56.0610       : XenDesktopSetup:"C:\Windows\system32\els.dll"
18:36:56.0860       : XenDesktopSetup:RmGetList() returned ERROR_SUCCESS. But, no process was found locking the given list of modules.
18:36:56.0890       : XenDesktopSetup:No user process was detected that could cause an additional reboot.
18:36:58.8101 PROC  : XenDesktopSetup:InstallationManager.CancelPendingRebootResume(): Deleting file : 'C:\ProgramData\Citrix\XenDesktopSetup\CitrixSessionRecording.xml', if that exists.
18:36:58.8101       : XenDesktopSetup:Deleting XenDesktopSetup command value from registry key: 'Software\Microsoft\Windows\CurrentVersion\RunOnce'.
18:36:58.8101       : XenDesktopSetup:Installation action = Install
18:36:58.8111       : XenDesktopSetup:Groups scheduled for action: 'Session Recording Administration', 'Session Recording Player', 
18:36:58.8111       : XenDesktopSetup:CalculateComponentInstallOrder Entered
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Administration'
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft .NET Framework 4.8'
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Internet Information Services'
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Message Queuing'
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Player'
18:36:58.8111 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Microsoft Visual x86 C++ Runtime'
18:36:58.8230       : XenDesktopSetup:Estimated time remaining: 56.7052
18:36:58.8250       : XenDesktopSetup:About to initialize component 'Session Recording Administration'
18:36:58.8260 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Administration'
18:36:58.8270       : XenDesktopSetup:Successfully initialized component 'Session Recording Administration'
18:36:58.8270       : XenDesktopSetup:About to initialize component 'Session Recording Player'
18:36:58.8270 PROC  : XenDesktopSetup:InstallableComponent.Initialize() 'Session Recording Player'
18:36:58.8270       : XenDesktopSetup:Successfully initialized component 'Session Recording Player'
18:36:58.8270       : XenDesktopSetup:About to initialize component 'Citrix Session Recording'
18:36:58.8270       : XenDesktopSetup:Successfully initialized component 'Citrix Session Recording'
18:36:58.8270       : XenDesktopSetup:All components initialized, starting installations.
18:36:58.8290 PROC  : XenDesktopSetup:InstallComponent: Entry, component name = 'Session Recording Administration'
18:36:58.8290       : XenDesktopSetup:InstallComponent: About to install component 'Session Recording Administration'
18:36:58.8301       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'D:\x64'
18:36:58.8301       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'D:\x64'
18:36:58.8301       : XenDesktopSetup:Media found, Continuing.
18:36:58.9560       : XenDesktopSetup:CheckRegKeyExists: RegKey SOFTWARE\Citrix\Citrix Session Recording\NeedsUpgrading: Opened Registry Key successfully.
18:36:58.9570       : XenDesktopSetup:SetRegValue: Registry value 1 set successfully SOFTWARE\Citrix\Citrix Session Recording\NeedsUpgrading Session Recording Administration
18:36:58.9620       : XenDesktopSetup:About to install MSI File: 'D:\x64\Session Recording\SessionRecordingAdministrationX64.msi'
18:36:58.9620       : XenDesktopSetup:using params: INSTALLLOCATION="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" DATABASENAME="CitrixSessionRecording" LOGGINGDATABASENAME="CitrixSessionRecordingLogging" ENABLELOGGINGSERVICE="1" ENABLEMANDATORYBLOCKING="1" CLOUD=False
18:36:58.9620       : XenDesktopSetup:log file = 'C:\Users\user\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\SessionRecordingAdministrationX64460862171.txt'
18:36:58.9630       : XenDesktopSetup:~aquired MSIExecution mutex,  ...installing: SessionRecordingAdministrationX64
18:36:58.9630       : XenDesktopSetup:Starting synchronous process 'msiexec' with args '/i "D:\x64\Session Recording\SessionRecordingAdministrationX64.msi" /lv "C:\Users\user\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\SessionRecordingAdministrationX64460862171.txt" /quiet INSTALLLOCATION="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" DATABASENAME="CitrixSessionRecording" LOGGINGDATABASENAME="CitrixSessionRecordingLogging" ENABLELOGGINGSERVICE="1" ENABLEMANDATORYBLOCKING="1" CLOUD=False REBOOT=ReallySuppress'
18:36:58.9720       : XenDesktopSetup:Process output:
18:37:46.5823       : XenDesktopSetup:Process completed with error code 0x00000643
18:37:46.5833 $ERR$ : XenDesktopSetup:Installation of MSI File 'SessionRecordingAdministrationX64.msi' failed with code 'InstallFailure' (1603).
18:37:46.5893       : XenDesktopSetup:CheckRegKeyExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:37:46.5903       : XenDesktopSetup:AppendToMultiString: Registry value System.String[] set successfully Software\Citrix\MetaInstall FailedLogs
18:37:46.5903 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'Session Recording Administration'. Object reference not set to an instance of an object.
18:37:46.5903 $ERR$ : XenDesktopSetup:Recording installation failure. Object reference not set to an instance of an object.
18:37:46.5903 PROC  : XenDesktopSetup:InstallComponent: Exit
18:37:46.5903       : XenDesktopSetup:Install tasks for this session have finished.
18:37:46.5913       : XenDesktopSetup:Installation failed
18:37:46.6143       : XenDesktopSetup:CheckRegKeyRegValueExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:37:46.6143       : XenDesktopSetup:CheckRegKeyRegValueExists: RegValue Mac: Exists
18:37:46.6153       : XenDesktopSetup:GetRegValue: Key Opened successfully. Software\Citrix\MetaInstall
18:37:46.6153       : XenDesktopSetup:GetRegValue: Key Name queried successfully Software\Citrix\MetaInstall Mac
18:37:46.6542       : XenDesktopSetup:CheckRegKeyRegValueExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:37:46.6542       : XenDesktopSetup:CheckRegKeyRegValueExists: RegValue Mac: Exists
18:37:46.6855       : XenDesktopSetup:CheckRegKeyRegValueExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:37:46.6855       : XenDesktopSetup:CheckRegKeyRegValueExists: RegValue MachineID: Exists
18:37:46.6855       : XenDesktopSetup:InstallationManager returned Failed
18:37:46.7480       : XenDesktopSetup:> Analytics Session: Closing...&(Failed)
18:37:46.7480       : XenDesktopSetup:0123456789.=23456789.123456789.1234567.9.123456789.123456789.123
18:37:46.7480       : XenDesktopSetup:0x00====021100000002================0=20========================
18:37:46.7636       : XenDesktopSetup:GetRegValue: Key Opened successfully. Software\Citrix\MetaInstall
18:37:46.7636       : XenDesktopSetup:GetRegValue: Key Name queried successfully Software\Citrix\MetaInstall SendExperienceMetrics
18:37:46.7636       : XenDesktopSetup:CheckRegKeyExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:37:46.7636       : XenDesktopSetup:SetRegValue: Registry value 1 set successfully Software\Citrix\MetaInstall SendExperienceMetrics
18:37:46.7636       : XenDesktopSetup:Starting asynchronous process 'D:\x64\XenDesktop Setup\AnalyticsUploader.exe' with args ''
18:37:46.9199       : XenDesktopSetup:Completed asynchronous process 'AnalyticsUploader' start up
18:37:46.9199       : XenDesktopSetup:Closing the handle to asynchronous process 'AnalyticsUploader'
18:41:50.3388       : XenDesktopSetup:CheckRegKeyExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:41:50.3388       : XenDesktopSetup:SetRegValue: Registry value 0 set successfully Software\Citrix\MetaInstall MetaInstallerExitCode
18:41:50.3388       : XenDesktopSetup:CheckRegKeyExists: RegKey Software\Citrix\MetaInstall: Opened Registry Key successfully.
18:41:50.3398       : XenDesktopSetup:AppendToMultiString: Registry value System.String[] set successfully Software\Citrix\MetaInstall FailedLogs
18:41:50.3398       : XenDesktopSetup:Exit: InstallContext:Failed, DeploymentState:Failed ,exitCode=Success

Edited Monday at 09:50 PM by Hanniel Gondim Carlos
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