Citrix DAAS Renewal Issues

[Nollaig]

We have some licenses that have expired and the grace period is ended now...

New orders where placed over a month ago but at Citrix they have not processed any orders

We have been trying every way we can to get in contact with someone in the sales team that can process the orders

We have created severity one case with the support but since the issue is not technical but licensing they can only try and get a hold of the sales team.

Our distributor has created tickets but they are hitting the same issues

We have reached out to all our contacts at Citrix but no one has been able to help

Sis there anyone who can help us sort this out .

[Michael Adam]

sorry, text was for a other issue. 🙈

Edited September 18 by Michael Adam - ITCMA

[Michael Adam]

Hello @Nollaig,

 

did you contact yourself sales representative at Citrix? If you are a Citrix partner, you can also contact your partner manager.
 

If not, you can talk with you about escalation at Citrix. 
 

There are actually changes in the order processing from SAP to Oracle at Citrix. But buying license are always possible (in Germany). 
 

Best regards,

Michael