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Users having issues with printing Portrait documents and come out as Landscape


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good Morning, We have recently upgraded our Citrix Farm to VDA 2311 and since the upgrade we have had users inform us that when they print certain documents that contain both Portrait and Landscape pages with in the document the Portrait pages come out as landscape and the text is Stretched, all the print settings are all correct for the document in particular. 

We have tested the following

  1. Uninstalled the printer / driver
  2. reinstalled printer with correct drivers
  3. tested printing locally and the document prints normally but when they print via word in citrix, this is where the headache happens. 

We use Canon ImageRunner MFD's and are using GPCL6_Driver_64bit drivers

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