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citrix store front subscription store service can not start and close


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we are when starting citrix subscription store service its not starting and keep loging event below. no change has been made and no gpo /upgradadtion done . only windows and ms office patches deployed

product: citrix store front server having two node and using 1912 ltsr base version only .

 

ExceptionStatus: ProtocolError
ResponseStatus: InternalServerError
   at Citrix.DeliveryServicesClients.Resources.ResourcesClient.TryGetChallenge(Exception ex, String serviceUrl)
   at Citrix.DeliveryServicesClients.Resources.ResourcesClient.Launch(String serviceUrl, String token, String clientAddress, String deviceId, Boolean showDesktopViewer, String displayNameDesktopTitle, Boolean createFileFetchTicket, IDictionary`2 extraHeaders, String icaTemplate, String launcher, CitrixAuthChallenge& challenge)
   at Citrix.Web.StoreProxy.Controllers.ResourcesController.GetLaunchStatus(String id, String displayNameDesktopTitle, Boolean createFileFetchTicket)

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1 minute ago, navin papnoi1709164163 said:

we are when starting citrix subscription store service its not starting and keep loging event below. no change has been made and no gpo /upgradadtion done . only windows and ms office patches deployed

product: citrix store front server having two node and using 1912 ltsr base version only .

 

There was an error during a launch status request.
System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
The remote server returned an error: (500) Internal Server Error.
Url: http://127.0.0.1/Citrix/WSVCAG1/resources/v2/V1NWX1RTVF9WQS5DYWxjdWxhdG9y/launch/ica
ExceptionStatus: ProtocolError
ResponseStatus: InternalServerError
   at Citrix.DeliveryServicesClients.Resources.ResourcesClient.TryGetChallenge(Exception ex, String serviceUrl)
   at Citrix.DeliveryServicesClients.Resources.ResourcesClient.Launch(String serviceUrl, String token, String clientAddress, String deviceId, Boolean showDesktopViewer, String displayNameDesktopTitle, Boolean createFileFetchTicket, IDictionary`2 extraHeaders, String icaTemplate, String launcher, CitrixAuthChallenge& challenge)
   at Citrix.Web.StoreProxy.Controllers.ResourcesController.GetLaunchStatus(String id, String displayNameDesktopTitle, Boolean createFileFetchTicket)
 

 

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