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Fonts, Graphics Issue In Citrix


Louis Radley

Question

Hi

 

Earlier on in 2023 we migrated from Win Server 2016 to 2019 and also during this move we upgrade to VDA CU1 & then recently upgrade to CU3. Ever since this migration our users have been complaining about font & graphic display issues from time to time. It can be sporadic and it can also happen when users undock\redock laptop - and them having outlook messages open and once docked they then become disbursed across two screens at times. We are on the latest Storefront, DDC, Directors etc - so that backend is up to scratch too.

 

We are now potentially looking at this Display Memory Limit option (https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/graphics-policy-settings.html#:~:text=By default%2C the display memory,not limit the display memory.) within the policy and extening that limit beyond what we already have it set as which is - 4,194,303.

 

We have a variety of different monitors across the firm, some users will use two 24inches, two 27 inches and 34 inch single screen. It can also even been mixed up.

 

Firstly, can you extend this display limit beyond 4,194,303?

Secondly, has anyone come across such issues and applying this policy helped at all?

 

I really would appreciate any feedback or knowledge, i will attach images of the issue itself, you will clearly see the font is either small, or overlapping to the next screen and graphically it is not right,

 

Thanks

Louis

 

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