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VDA2308 randomly unregistered during the Day - svchost.exe_TermService crashed


Alexander Hentschel

Question

Hi,

we updated our Citrix farm to VDA 2308 and had an issue, that we had in the past as well and was solved by VDA 2203 CU2. Now it seems to be back in VDA 2308  ?

During the day a MultiSession VDA becomes unregistered. At this Point no Access via RDP or VMWare console is possible. Only WMI request to the eventlog is possible. 
 

That one is the issue , I Think :
Faulting application name: svchost.exe_TermService, version: 10.0.17763.3346, time stamp: 0xb6a0daab
Faulting module name: ntdll.dll, version: 10.0.17763.4974, time stamp: 0xfb111856
Exception code: 0xc0000008
Fault offset: 0x00000000000a3a1a
Faulting process id: 0x694
Faulting application start time: 0x01da1753bf9f165f
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 72b9aa81-1052-426b-b14a-35b52f6da7de
Faulting package full name: 
Faulting package-relative application ID: 

 

After this, Citrix Service and Terminal Services are crashing as well:
A timeout (120000 milliseconds) was reached while waiting for a transaction response from the TermService service.

 

Our Infrastructure:

AppLayering

MCS

DDC and rest of Citrix infra is also on 2308

 

I did not Upgrade the old Platform Layer, I complete create a new one

Fast Reconnect is disabled via registry
 

HKLM\Software\Citrix\Reconnect

FastReconnect = DWORD = 0

 

HKLM\Software\Citrix\Reconnect

DisableGPCalculation = DWORD = 1

 

Any idea how to solve it ?

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