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AWS Hypervisor issue when selecting machine template


Adam Pemberton

Question

We are trying to update our machine catalogs and are running into the error pasted below.  
 

Transaction ID: d02832a2-1483-47b9-86ff-e33901efa280
Action Name: MC_CreateMachineCatalogTemplate


Exception:
    StudioErrorId : ExceptionThrown
    Reason : ManagedMachineGeneralException
    Exception : PluginUtilities.Exceptions.ManagedMachineGeneralException: Unrecognized device /dev/xvdf ---> PluginUtilities.Exceptions.WrappedPluginException: Unrecognized device /dev/xvdf
    Message : Unrecognized device /dev/xvdf
    Error Source : CitrixHostService
    Sdk Error Message : An exception occurred.  The associated message was Unrecognized device /dev/xvdf
    Sdk Error ID : Citrix.XDPowerShell.Status.ExceptionThrown,Citrix.Host.Sdk.Commands.GetHypInventoryItemCommand
    ErrorCategory : NotSpecified


I got in contact with support and they weren't much help, but did mention they had another customer that removed the /dev/xvdf volume and renamed it and that seemed to solve the issue.  The only probelm that I am having is that the support tech couldn't tell me where they found that volume at.  We tried running the Get-HypInventoryItem -LiteralPath XDHyp:\Connections\ORNL-AWS-Ohio -ResourceType vm -Verbose in powershell utilizing the SDK and got this as a return.  

 

VERBOSE: -> MakePath("parent=>, child=>Connections\ORNL-AWS-Ohio") - Entry
VERBOSE: <- MakePath("parent=>, child=>Connections\ORNL-AWS-Ohio") - Exit
VERBOSE: -> MakePath("parent=>XDHyp:\, child=>Connections\ORNL-AWS-Ohio") - Entry
VERBOSE: <- MakePath("parent=>XDHyp:\, child=>Connections\ORNL-AWS-Ohio") - Exit
VERBOSE: -> GetChildName("XDHyp:\Connections\ORNL-AWS-Ohio") - Entry
VERBOSE: <- GetChildName("XDHyp:\Connections\ORNL-AWS-Ohio") - Exit
VERBOSE: -> GetParentPath("XDHyp:\Connections\ORNL-AWS-Ohio, root XDHyp:") - Entry
VERBOSE: -> GetChildName("XDHyp:\Connections\ORNL-AWS-Ohio") - Entry
VERBOSE: <- GetChildName("XDHyp:\Connections\ORNL-AWS-Ohio") - Exit
VERBOSE: <- GetParentPath("XDHyp:\Connections\ORNL-AWS-Ohio, root XDHyp:") - Exit
VERBOSE: -> GetChildName("XDHyp:\Connections") - Entry
VERBOSE: <- GetChildName("XDHyp:\Connections") - Exit
VERBOSE: -> GetParentPath("XDHyp:\Connections, root XDHyp:") - Entry
VERBOSE: -> GetChildName("XDHyp:\Connections") - Entry
VERBOSE: <- GetChildName("XDHyp:\Connections") - Exit
VERBOSE: <- GetParentPath("XDHyp:\Connections, root XDHyp:") - Exit
VERBOSE: -> MakePath("parent=>Connections, child=>ORNL-AWS-Ohio") - Entry
VERBOSE: <- MakePath("parent=>Connections, child=>ORNL-AWS-Ohio") - Exit
VERBOSE: -> MakePath("parent=>XDHyp:\, child=>Connections\ORNL-AWS-Ohio") - Entry
VERBOSE: <- MakePath("parent=>XDHyp:\, child=>Connections\ORNL-AWS-Ohio") - Exit
VERBOSE: Getting the hypervisorConnection specified in the path.
VERBOSE: The GetInventoryItem operation returned result Citrix.Fma.Sdk.ServiceCore.ReturnCode.ExceptionThrown

OtherData
=========


    Exception
        PluginUtilities.Exceptions.ManagedMachineGeneralException: Unrecognized device /dev/xvdf ---> PluginUtilities.Exceptions.WrappedPluginException: Unrecognized device /dev/xvdf
    Message
        Unrecognized device /dev/xvdf
    Reason
        ManagedMachineGeneralException

FormatItems
===========


Unrecognized device /dev/xvdf
 for / of type Connections

Is anyone else running into this?  What did you all do to resolve?  We are scratching our heads over here. 

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