Jump to content
Welcome to our new Citrix community!
  • 0

SelfService.exe errors in Session, as well as RDP to VDA


Joey Vinnai

Question

For context, we are leveraging PVS, and we have about 200 boxes streaming from 1 of our master images (about 1000 total users utilizing a published desktop to this machine catalog).

 

Maybe 1 or 2 users, at any random time will receive the following error in session:
image.thumb.png.2cc3ad81e5051b7768cbfd89c822588d.png

 

If I RDP to one of these boxes streaming from the golden, and just sit there, after about 10 or so I will get the same error, outside a Citrix session.

 

The error in event viewer is as follows:
image.thumb.png.f75c89e89eab5ba749bf4f2f03efd051.png

 

There are also .net runtime unhandled exception errors for the same application (SelfService.exe) at the same time as the error above. Event ID 1026

 

After browsing the internet I have only found to uninstall/reinstall CWA. I have done this on the master image, rolled back, and even updated. I've even ran the CWA Cleanup Utility prior to reinstalling and updating. However, the issue persists. I have checked the VDA where the error would have occurred at the time and resource utilization is low.

 

Is there anyone out there that has had a similar issue, and/or can provide any insight on how I could resolve this?

Link to comment

5 answers to this question

Recommended Posts

  • 0
On 10/10/2023 at 3:35 PM, Jeff Riechers1709152667 said:

Do they need to run Citrix Workspace in your PVS image?  If not just remove it.

 

The Cicero error is from the MS Office Speech and Handwriting Recognition function.

 

Appreciate the response!

 

IT is not always Cicero. It seems to be random. Another example is: 
image.thumb.png.983c6f388263b62665b39b69d4d10cd6.png

 

I am starting to go down the path that this is a .NET issue.

Link to comment
  • 0

Hi

 

Also facing this issue when starting a published app. Running server 2019 with vda 2308 and Workspace app 23.7.1.18

The published app seems to run fine, but workspace app (selfservice.exe) on the application server crashes.

 

 

Log Name:      Application
Source:        .NET Runtime
Date:          12/5/2023 8:12:58 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Toepassing: SelfService.exe
Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
Uitzonderingsinformatie: System.AccessViolationException
   bij Dazzle.BaseClassLibrary.Shims.CryptoLib.CryptoGetPublicKey(IntPtr ByRef, Int32 ByRef)
   bij Dazzle.BaseClassLibrary.Shims.CryptoLibMethods.GetPublicKey()
   bij Dazzle.DeliveryServicesClient.Provider.InitDeviceId()
   bij Dazzle.DeliveryServicesClient.Provider..ctor(Dazzle.Model.IGlobalState, Dazzle.BaseClassLibrary.Registry.IRegistryKey, Dazzle.DeliveryServicesClient.IProviderConfig, Dazzle.DeliveryServicesClient.DeliveryServices.DeliveryServicesSet)
   bij Dazzle.DeliveryServicesClient.ProviderFactory.Load(Dazzle.Model.IGlobalState, Dazzle.BaseClassLibrary.Registry.IRegistry, Dazzle.BaseClassLibrary.Registry.IRegistryKey)
   bij Dazzle.DeliveryServicesClient.ProviderFactory.Load(Dazzle.Model.IGlobalState, Microsoft.Win32.RegistryKey)
   bij Dazzle.ResourceProvider.ResourceUtils.LoadProvider(Dazzle.Model.IGlobalState, Microsoft.Win32.RegistryKey, Boolean)
   bij Dazzle.ResourceProvider.ResourceUtils.GetProviders(Dazzle.Model.IGlobalState, Boolean, Boolean)
   bij Dazzle.ResourceProvider.ResourceUtils.GetProviders(Dazzle.Model.IGlobalState, Boolean)
   bij Dazzle.AppMonitor.Control.Controller.RefreshProviderList()
   bij Dazzle.AppMonitor.Control.Controller.RefreshInCurrentThread(Dazzle.Model.RefreshMode, Boolean, System.Action, System.Collections.Generic.IList`1<Dazzle.Model.IProvider>, Dazzle.Model.UserIntent)
   bij Dazzle.AppMonitor.Control.Controller.Thread_DoRefresh(Dazzle.Model.RefreshMode, Dazzle.Model.CredUIMode, System.Action, System.Collections.Generic.IList`1<Dazzle.Model.IProvider>, Dazzle.Model.UserIntent)
   bij Dazzle.AppMonitor.Control.Controller+<>c__DisplayClass119_0.<Refresh>b__0()
   bij Dazzle.JobListHandler.ExecuteJobAndRemoveFromList(Dazzle.JobEntry, Dazzle.JobEntryList)
   bij Dazzle.JobListHandler.MonitorQueue()
   bij Dazzle.JobListHandler.MonitorQueue_ThreadStartWrapper()
   bij System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   bij System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   bij System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-12-05T07:12:58.729041500Z" />
    <EventRecordID>444710</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>Toepassing: SelfService.exe
Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
Uitzonderingsinformatie: System.AccessViolationException
   bij Dazzle.BaseClassLibrary.Shims.CryptoLib.CryptoGetPublicKey(IntPtr ByRef, Int32 ByRef)
   bij Dazzle.BaseClassLibrary.Shims.CryptoLibMethods.GetPublicKey()
   bij Dazzle.DeliveryServicesClient.Provider.InitDeviceId()
   bij Dazzle.DeliveryServicesClient.Provider..ctor(Dazzle.Model.IGlobalState, Dazzle.BaseClassLibrary.Registry.IRegistryKey, Dazzle.DeliveryServicesClient.IProviderConfig, Dazzle.DeliveryServicesClient.DeliveryServices.DeliveryServicesSet)
   bij Dazzle.DeliveryServicesClient.ProviderFactory.Load(Dazzle.Model.IGlobalState, Dazzle.BaseClassLibrary.Registry.IRegistry, Dazzle.BaseClassLibrary.Registry.IRegistryKey)
   bij Dazzle.DeliveryServicesClient.ProviderFactory.Load(Dazzle.Model.IGlobalState, Microsoft.Win32.RegistryKey)
   bij Dazzle.ResourceProvider.ResourceUtils.LoadProvider(Dazzle.Model.IGlobalState, Microsoft.Win32.RegistryKey, Boolean)
   bij Dazzle.ResourceProvider.ResourceUtils.GetProviders(Dazzle.Model.IGlobalState, Boolean, Boolean)
   bij Dazzle.ResourceProvider.ResourceUtils.GetProviders(Dazzle.Model.IGlobalState, Boolean)
   bij Dazzle.AppMonitor.Control.Controller.RefreshProviderList()
   bij Dazzle.AppMonitor.Control.Controller.RefreshInCurrentThread(Dazzle.Model.RefreshMode, Boolean, System.Action, System.Collections.Generic.IList`1&lt;Dazzle.Model.IProvider&gt;, Dazzle.Model.UserIntent)
   bij Dazzle.AppMonitor.Control.Controller.Thread_DoRefresh(Dazzle.Model.RefreshMode, Dazzle.Model.CredUIMode, System.Action, System.Collections.Generic.IList`1&lt;Dazzle.Model.IProvider&gt;, Dazzle.Model.UserIntent)
   bij Dazzle.AppMonitor.Control.Controller+&lt;&gt;c__DisplayClass119_0.&lt;Refresh&gt;b__0()
   bij Dazzle.JobListHandler.ExecuteJobAndRemoveFromList(Dazzle.JobEntry, Dazzle.JobEntryList)
   bij Dazzle.JobListHandler.MonitorQueue()
   bij Dazzle.JobListHandler.MonitorQueue_ThreadStartWrapper()
   bij System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   bij System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   bij System.Threading.ThreadHelper.ThreadStart()

</Data>
  </EventData>
</Event>

 

 

 

 

Log Name:      Application
Source:        Application Error
Date:          12/5/2023 8:12:58 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: SelfService.exe, version: 23.7.1.6, time stamp: 0x64d1c712
Faulting module name: Shims.dll, version: 23.7.1.6, time stamp: 0x64d1c5f2
Exception code: 0xc0000005
Fault offset: 0x000043d3
Faulting process id: 0x3e68
Faulting application start time: 0x01da274a78a2508f
Faulting application path: C:\program files (x86)\citrix\online plugin\ica client\SelfServicePlugin\SelfService.exe
Faulting module path: C:\Program Files (x86)\Citrix\online plugin\ICA Client\SelfServicePlugin\Shims.dll
Report Id: f0a66d4c-f60f-4e98-9098-434ca8495e1b
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-12-05T07:12:58.927504800Z" />
    <EventRecordID>444711</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>SelfService.exe</Data>
    <Data>23.7.1.6</Data>
    <Data>64d1c712</Data>
    <Data>Shims.dll</Data>
    <Data>23.7.1.6</Data>
    <Data>64d1c5f2</Data>
    <Data>c0000005</Data>
    <Data>000043d3</Data>
    <Data>3e68</Data>
    <Data>01da274a78a2508f</Data>
    <Data>C:\program files (x86)\citrix\online plugin\ica client\SelfServicePlugin\SelfService.exe</Data>
    <Data>C:\Program Files (x86)\Citrix\online plugin\ICA Client\SelfServicePlugin\Shims.dll</Data>
    <Data>f0a66d4c-f60f-4e98-9098-434ca8495e1b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...