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The specified CGI application encountered an error and the server terminated the process while executing Machine Catalog Rest API


Shaik Arshad Rahman

Question

Hi,

 

We got the following message from the API call: The specified CGI application encountered an error and the server terminated the process and Machine Catalog creation was interputted for client FDS due to 502 Server Error: Bad Gateway for url: https://api-us.cloud.com/cvad/manage/MachineCatalogs. Previously, it used to work fine, but from 25 Aug 2023, we are facing this issue. 

 

The recent change I remember, we passed a new master image template path to the API body. However, In Citrix Studio, a Machine Catalog is created but the response of the API is the bad gateway (as specified above). We observed machine catalogue creation taking more time when compared to earlier (Dec 2022).

 

Attached AWS log screenshot.

 

Regards,

Arshad

AWS_Logs.JPG

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