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1 user gets security error account is disabled when trying to logon Citrix session server

Robby Lambrechts




We've got a strange issue that 1 specific user cannot logon. When logging in via Citrix workspace, the user connects, but gets a windows security prompt "Your account is disabled and cannot access this application. Please contact your administrator." The user is stuck in the logon screen. Filling the user and password again, results into the same error.

Tried unlocked, disable enable etc it does not help.


When trying to login onto one of the Citrix session server directly with the same user account it just works.


Anyone had a similar issue? Thank you in advance!

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