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Secure Access Client 23.7.1.1


M Web

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Howdy all,

have an issue where the client has had something go wrong.  The Citrix Virtual network adapter has completely disappeared from a machine, and we are unable to repair install, uninstall or even re-install the secure access client software.

The install agent, gets to a point, then rollsback any changes on the client doing nothing.

 

msi log shows:

 

MSI (c) (B0:58) [18:44:48:986]: Product: Citrix Secure Access -- Configuration failed.

MSI (c) (B0:58) [18:44:48:987]: Windows Installer reconfigured the product. Product Name: Citrix Secure Access. Product Version: 23.7.1.1. Product Language: 1033. Manufacturer: Citrix Systems, Inc.. Reconfiguration success or error status: 1603.

 

 

Any ideas on what we can do to get this removed, so we can re-install properly?  We use intranet addresses/ip pools, so with no adapter, the client will connect to the ADC to get the VPN tunnel, but cannot actually do anything as the adapter is not there.

 

Any tips?

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