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We are trying to query the Citrix Cloud System log API and receiving 500 error

Nick Stone1709163929


We have followed the documentation here https://developer.cloud.com/citrix-cloud/citrix-cloud---systemlog/docs/getting-started to query the SystemLog API.   We have created the Secure Client as described and have managed to connect to obtain the bearer token.


Issue we have is when we try to pull system log records, we receive a 500 error.  Need urgent assistance to resolve please.



    "oauth_token" => "eyJhbGciOiJSUzI1NiIsInR5c....",

       "@version" => "1",

        "message" => "Internal server error",

          "event" => {

        "original" => "{ \"statusCode\": 500, \"message\": \"Internal server error\", \"activityId\": \"b635ac9f-77d4-4c30-9ef8-d29744a341d3\" }"


     "statusCode" => 500,

     "activityId" => "b635ac9f-77d4-4c30-9ef8-d29744a341d3",

     "@timestamp" => 2023-07-03T09:07:26.394539613Z


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Hi Nick,


You need to remove the "Accept: text/plain" header. You can try the below snippet for your customer.


curl --header "Accept: application/json" --header "Citrix-CustomerId: {cloud_custid}" --header "Authorization: CwsAuth Bearer={token}" https://api-eu.cloud.com/systemlog/records?limit=10


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