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Citrix Workspace not picking up MAC Facetime HD camera for Zoom


Stephen Fullerton

Question

Citrix Workspace not picking up MAC Facetime HD camera by Zoom

User machine is on MacOS Monterey 12.6

User has the latest Citrix Workspace for Mac Version 23.04.0.36 (2304)

The Citrix Session has Zoom for VDI v 5.12.7.22370 

User has the Zoom for VDI Client installed for Mac 5.12.7.22370 

 

Camera is recognized by Teams but not byZoom.  All Mac security and privacy settings were checked and confirmed open.

Does anyone have any suggestions on next steps to troubleshoot?

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