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Users account getting locked, once user Authenticates into Citrix; CVAD 1912LTSR.



Hi Everyone, 

 Citrix environment, 1912 LTSR CU3.

We have been facing some issues with Citrix UPM profile which is Configures/enabled via Citrix Policy .

VDI desktops are persistent Desktops windows 10 21H2.


Problem: Users are complaining that when they launch their VDI Desktop, It kicks them out with signing out message.. 

                  Upon investigating we found that their profile folders cannot be renamed, because it's locked by certain service called svchost.exe.


svchost.exe( NetworkService -p) PID 4576 file C:\Users\Username\LocalLow\Microsoft\CryptnetUrlCache\MetaData


To resolve this, we have added this path C:\Users\Username\LocalLow\Microsoft\CryptnetUrlCache\MetaData to UPM exclusions list, but there was

not changes to the disruption we are facing, even after the end users restarted their respective VDI Desktops.


We have been renaming folders, would like to know why this is happening? and if there a permanent solution to this.




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