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Warning no Audio Devices Found


Abdul Azim

Question

Hi All, We have a unique issue affecting only one user. THE VDI session doesn't seem to be picking up any of the Audio devices from the end point. So far we have tried the below.

1) Clean VDA uninstall and re-install

2) Different endpoints tried

3) Different docking station and Desk tried

4) New speaker installed

5) Restarted citrix Audio redirection in services and rebooted VDI

 

Still no luck. We checked on director and see the below. No Audio Devices Installed.

 

I have checked the policy and put a screenshot of another user on the same policy and team working perfectly fine.

 

I think there is something wrong on the VDA itself but cannot diagnose this.

 

Thanks in advance for any suggestions.

No Audio.png

working audio.png

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I ran into something similar.  I had too many audio devices on the my endpoint.  Once I disabled down to just 4 mic and speaker options then it would map correctly.

 

Citrix is working to increase the number of client devices in future versions.

 

On the endpoint can you run mmsys.cpl under playback and recording and see how many items you see listed?

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37 minutes ago, Jeff Riechers1709152667 said:

I ran into something similar.  I had too many audio devices on the my endpoint.  Once I disabled down to just 4 mic and speaker options then it would map correctly.

 

Citrix is working to increase the number of client devices in future versions.

 

On the endpoint can you run mmsys.cpl under playback and recording and see how many items you see listed?

Thanks, I suspected this as well. Will try and let you know how it goes. Thanks for the advice.

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