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Error while trying to create new API key


prasad gaitonde

Question

Followed the steps from https://api.sharefile.com/gettingstarted/oauth2 link to To request an OAuth2 key, please complete and submit a request.

I made sure that I have authorization to do this step. 

Once I type in Create New > enter data and click generate API key, it gives me an error in the header red box.

The error is as follows

"An unexpected error occurred while creating your key. If this error persists, create a new post at https://discussions.citrix.com/forum/312-sharefilecontent-collaboration/"

I reached out to the Sharefile Administrator, but they do not know how to resolve this issue. 

So filing a ticket, please help!

 

Attachment gives more details.

Issue.pdf

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