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The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. ( MacOS to Ventura 13.2.1. Citrix Workspace App 2301.1 )


Alex Demianenko

Question

After updating my MacOS to Ventura 13.2.1 i tried to reinstall my Citrix Workspace App with the Version:

Citrix Workspace app 2301.1 for Mac

Release Date: Mar 24, 2023

 

Uninstalled successfully but now i can't install this downloaded one ( https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html )

Error: The installation failed.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

 

image.thumb.png.c13a861a67485db991b56a5464af7de1.png

 

INSTALLER LOG:

Mar 27 15:19:48 AMBDE000080 Installer[11685]: @(#)PROGRAM:Install  PROJECT:Install-1000
Mar 27 15:19:48 AMBDE000080 Installer[11685]: @(#)PROGRAM:Installer  PROJECT:Installer-1131
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Hardware: MacBookPro17,1 @ 0 MHz (x 8), 16384 MB RAM
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Running OS Build: macOS 13.2.1 (22D68)
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: USER=m_16966570
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: COMMAND_MODE=unix2003
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: __CFBundleIdentifier=com.apple.installer
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: LOGNAME=m_16966570
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.JHgIx8MADN/Listeners
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: SQLITE_EXEMPT_PATH_FROM_VNODE_GUARDS=/Users/m_16966570/Library/WebKit/Databases
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: HOME=/Users/m_16966570
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: SHELL=/bin/zsh
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: TMPDIR=/var/folders/nr/_9bl8ryn4lx18gtk95n195qc0000gq/T/
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: __CF_USER_TEXT_ENCODING=0x1F7:0x0:0x2
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: XPC_SERVICE_NAME=application.com.apple.installer.1152921500312079933.1152921500312079938
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Env: XPC_FLAGS=0x0
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Citrix Workspace 23.01.1 Installation Log
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Opened from: /Volumes/Citrix Workspace/Install Citrix Workspace.pkg
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Failed to load specified background image
Mar 27 15:19:48 AMBDE000080 Installer[11685]: Product archive /Volumes/Citrix Workspace/Install Citrix Workspace.pkg trustLevel=350
Mar 27 15:19:48 AMBDE000080 Installer[11685]: External component packages (1) trustLevel=350
Mar 27 15:19:50 AMBDE000080 Installer[11685]: Could not load resource readme: (null)
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: Checking compatible macOS versions
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: Starting compatibleOSVersionCheck
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: System Product Version: 13.2.1
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: Result of compatible macOS version check true
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: Checking if higher version of CWA is already installed
Mar 27 15:19:50 AMBDE000080 Installer[11685]: JS: Result of Downgrade Prevention check true
Mar 27 15:19:56 AMBDE000080 Installer[11685]: PUKApplicationCloser: Done updateOpenAppsAndPlugIns!
Mar 27 15:19:56 AMBDE000080 Installer[11685]: PUKApplicationCloser: Alert did end with code: -1
Mar 27 15:19:56 AMBDE000080 Installer[11685]: ================================================================================
Mar 27 15:19:56 AMBDE000080 Installer[11685]: User picked Standard Install
Mar 27 15:19:56 AMBDE000080 Installer[11685]: Choices selected for installation:
Mar 27 15:19:56 AMBDE000080 Installer[11685]:     Install: ""
Mar 27 15:19:56 AMBDE000080 Installer[11685]:     Install: "(null)"
Mar 27 15:19:56 AMBDE000080 Installer[11685]:         Install Citrix Workspace.pkg#com.citrix.ICAClient.pkg : com.citrix.ICAClient : 23.01.1
Mar 27 15:19:56 AMBDE000080 Installer[11685]: ================================================================================
Mar 27 15:19:56 AMBDE000080 Installer[11685]: It took 0.00 seconds to summarize the package selections.
Mar 27 15:19:56 AMBDE000080 Installer[11685]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Mar 27 15:19:56 AMBDE000080 Installer[11685]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg
Mar 27 15:19:56 AMBDE000080 Installer[11685]: Set authorization level to root for session
Mar 27 15:19:56 AMBDE000080 Installer[11685]: Authorization is being checked, waiting until authorization arrives.
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Administrator authorization granted.
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Packages have been authorized for installation.
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Will use PK session
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Using authorization level of root for IFPKInstallElement
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Starting installation:
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Configuring volume "Macintosh HD"
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Preparing disk for local booted install.
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Free space on "Macintosh HD": 186,99 GB (186988077056 bytes).
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Create temporary directory "/var/folders/nr/_9bl8ryn4lx18gtk95n195qc0000gq/T//Install.116859QMNQT"
Mar 27 15:20:00 AMBDE000080 Installer[11685]: IFPKInstallElement (1 packages)
Mar 27 15:20:00 AMBDE000080 Installer[11685]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Adding client PKInstallDaemonClient pid=11685, uid=503 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Mar 27 15:20:00 AMBDE000080 Installer[11685]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Set reponsibility for install to 11685
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Install rejected with error: Error Domain=PKInstallErrorDomain Code=100 "Authorisation is required to install the packages." UserInfo={NSLocalizedDescription=Authorisation is required to install the packages.}
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Cleared responsibility for install from 11685.
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Cleared permissions on Installer.app
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Running idle tasks
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Done with sandbox removals
Mar 27 15:20:00 AMBDE000080 Installer[11685]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=100 "Authorisation is required to install the packages." UserInfo={NSLocalizedDescription=Authorisation is required to install the packages.}
Mar 27 15:20:00 AMBDE000080 installd[1941]: PackageKit: Removing client PKInstallDaemonClient pid=11685, uid=503 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Mar 27 15:20:01 AMBDE000080 Installer[11685]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Mar 27 15:20:02 AMBDE000080 Installer[11685]: IFDInstallController 2375320 state = 8
Mar 27 15:20:02 AMBDE000080 Installer[11685]: Displaying 'Install Failed' UI.
Mar 27 15:20:02 AMBDE000080 Installer[11685]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
 

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