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Remote Assitance Stops after 1 minute


IT Group

Question

We are having an issue when a users goes to shadow another user through Director and the user shadowing and user being shadowed are on the server VDA.  The remote assistance will open and work for 1 minute and then suddenly close.  This does not happen if users are logged into different VDAs.  We are currently on Citrix Virtual Apps and Desktops 2212.  We were previously on Citrix Virtual Apps and Desktops 2203 LTSR and it was happening then as well.  Our VDAs are Server 2019 and we do published desktops.  Looking through logs, I am not seeing any errors just informational messages about the session closing which doesn't look any different that when a user closes the session manually.  Anyone else experience this or have an idea on how to resolve it?

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