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cannot connect to citrix xenapp server: the network is down


John Burke1709155036

Question

Just upgraded some of my VDAs to 1912 (from 7.15 LTSR) The following scenario is happening.

On an endpoint with CITRIX Receiver 14.1.200.13 -> everything works fine

On an endpoint with CITRIX Workspace (any version) -> everything works fine

On an endpoint with CITRIX Receiver 14.9.8000.28 -> it's only partly working

    ->While on my network, if i connect my site which is via Netscaler I get the above mentioned error

    -> While on my network, if I connect directly to a storefront server, the applications work fine

    -> while off my network, if I connect to my site (which is netscaler) it hangs at "connection in progress"

 

I know the "quick" answer is to upgrade the Receiver versions, but i have 30+ machines that need to be upgraded and it will take some time, and I need 1912 or higher to run a specific application. I believe it's a setting I'm missing otherwise it wouldn't work off network or on network via storefront. Hoping somebody has seen this before and can point me in the right direction

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