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RTF paste from MAC OS to Citrix session removes formatting

Candi Franck


ISSUE: When attempting to copy\paste RTF text & tables (format verified in the MAC clipboard) into the Citrix session the formatting is being stripped and pasting text only. 

Verified this is working from Windows devices and had previously worked from MAC (unable to determine timeline for failure). 

Verified this is failing from the MAC to any published application able to use RTF. 

Clipboard redirection is enabled.

Citrix policy in place for Clipboard format restrictions which are set to CF_TEXT;CF_HTML.

I have enabled an additional Citrix policy specific to MAC users to DISABLE session and client clipboard restrictions but it did not help. 

Citrix site is running 1912 CU2, VDAs are on Server 2016

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