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Profile not being deleted, Webcache remnants

Peter Middleton


Hi all,


We've been having issues for some time now with local user profiles not being fully deleted from some of our Citrix servers. The profile is deleted but leaves behind this file "C:\Users\***\AppData\Local\Microsoft\Windows\webcache\V01tmp.log". It cannot be deleted as it is open in System.


This first started happening when we updated our master image back in August with the latest Windows OS updates and Office 365 updates. It is not affecting existing servers that have not yet been updated. All servers are getting the same GPOs, Sophos exclusions etc. But it is happening on all servers that have received the latest OS and O365 updates. The master image has been patched with the most recent updates (November) but we are still seeing this.


We are using FS Logix for Office Containers and UPM for profiles. We have updated our VDAs to the latest 1912 LTSR CU6. Our UPM policy currently has the WebCache folder set to mirror.


Anyone else seen this or have any ideas on how to resolve?

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