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Issue with collecting next page of System logs using ContinuationToken


Karan Panchal

Question

Hey there,

I am using the Citrix System log REST API (https://api-us.cloud.com/systemlog/records) for collecting the system logs from the Citrix environment.

I am able to successfully collect the first set of records using the API with 200 status code. I also get the next page token in the "continuationToken" key in the response (Screenshot attached).

However, when I pass this token in the next API request, I am getting 403 Forbidden error. I did not find any documentation to resolve this error. I also tried regenerating the bearer token, but that did not help much. I also tried executing the query through postman, but it fails there as well.

 

Documentation reference I took for implementing the REST API:

1. https://developer.cloud.com/citrix-cloud/citrix-cloud---systemlog/apis/Records/GetRecords

2. https://developer.cloud.com/citrix-cloud/citrix-cloud---systemlog/docs/troubleshooting#403-Forbidden

 

I am blocked due to this issue to release my integration. Can someone please help me on urgent basis?

citrix_success_api_page1.png

citrix_systemlog_failure_page2.png

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