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Printing issues to cassette 2


John Flora

Question

Working with a client that uses Citrix for hosted applications I am having an issue with print speeds on tray 2. Printing from tray 1 in citrix speeds are fine. I know the simple solution would be just print from tray 1 but that is not the setup they want. I have tried both USB connection and network as well, no change. For instance client prints an invoice from a financial application tray 2 takes double the time as tray 1. Taking that same invoice and saving as a PDF and then printing through the citrix environment there is no change in speeds, so it's not one paticular application printing slow to tray 2. Taking that same PDF and saving it on the clients local computer and printing from tray 2 it prints fast again. So I believe I have narrowed it down to being something with Citrix. The printer they are using is an Epson WF-7840 drivers are the most recent as well. Has anyone else ran into this issue before or have any suggestions for me to try and resolve this issue for my client?

 

Thank you!

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