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Citrix Services Manager stuck on Starting as is Citrix Encryption Service


Peter Fell

Question

Hi,

 

Hoping someone can help point me in the right direction.

 

We have a small Citrix farm, XenApp 7.15, I know but management have not invested.

 

One of the Citrix servers recently has an issue where these two Citrix services are stuck in a starting state:

 

Citrix Services Manager - ImaAdvanceSrv64.exe

Citrix Encryption Service - encsvc.exe

 

In the system log I see:

 

"The Citrix Services Manager service terminated unexpectedly" and "The Citrix Encryption Service service terminated unexpectedly."

 

Back in the day when we were XenApp 6.5 I thought we could recreate LHC but that isn't relevant for 7.15 I believe.

 

Is there any extra logging I can enable to try to figure out why those two services are not starting?

 

The issue is only affecting one Citix server.

 

 

Peter

 

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