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Citrix Services Manager stuck on Starting as is Citrix Encryption Service

Peter Fell




Hoping someone can help point me in the right direction.


We have a small Citrix farm, XenApp 7.15, I know but management have not invested.


One of the Citrix servers recently has an issue where these two Citrix services are stuck in a starting state:


Citrix Services Manager - ImaAdvanceSrv64.exe

Citrix Encryption Service - encsvc.exe


In the system log I see:


"The Citrix Services Manager service terminated unexpectedly" and "The Citrix Encryption Service service terminated unexpectedly."


Back in the day when we were XenApp 6.5 I thought we could recreate LHC but that isn't relevant for 7.15 I believe.


Is there any extra logging I can enable to try to figure out why those two services are not starting?


The issue is only affecting one Citix server.





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