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Windows VM loses connection (no ping)


valloire

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Hello,

 

We have Citric farm in ou environnment with (for now) 3 Windows VM launched from a PVS Image.

version of xen server: 8.2 CU1

Version of the Xentools: 9.2.2

Versions of the VM OS: Windows server 2019 Standard

 

Randomly, one or multiple virtuel machine stops responding to anything besides their streaming network card. The ping fails and the users have a frozen desktop before getting disconnected. 

 

They are not able to reconnect if we do not restart the network card or the whole VM.

 

I tried to update the tools on the VM > I get a BSOD at each uninstallation or installation.

I installed the latest updates for the Hypervisor.

 

I check within the VM avec I can't see anywhere an alert about the cause for a network loss.

 

If anyone has an idea I'm all ears.

 

thank you !

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2 answers to this question

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Hi, 

 

Which version of the VDA are you using?

We had the same issue and could relate it to shadowing a user on that server, and after 30 Min - 4 hours, the machine was getting unresponsible. 

 

We disabled shadowing within the farm and the issue disappeared.

 

Please let me know if you see any shadowing on that server that's freezing. 

 

regards,

 

Sjoerd 

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