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Citrix ICA Service hung on starting


minsoo cha

Question

(Environments using XenDesktop 7.15, XenServer 7.1 Cu2) VDA-Windows10)

 

Problem)

The citrix ica service service is down with event id 7022 error in VDA idle session.

 

 And the four citrix-related services, which are subordinate services, are also turned off together with event id 7001.

The ica service is automatically restarted, but the other 4 services, especially the citrix print manager service, are not running, so the printer redirection does not work.

 

1. Do you know why the citrix ica service service goes down with event id 7022 ?

2. Can you suggest a way to automatically restart the 4 services including the citrix print manager service?

 

thank you

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