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UPM does not sync with logon name longer than 8 characters


René Arendt

Question

Hi,

 

i have a old 7.15 CU3 citrix infrastructure with profile management 7.15 CU8.

 

Right now we experience issues with active directy users that have a logon name longer than 8 characters.
The issue is that even though the users get a profile there is no data synced.

 

The directory path is lower than 248 characters.

 

In the UPM log files we can find something like this:

 

Quote

ERROR;Test-Domain;Username123;CJitThreadInfo::SaveChangedFiles: failed to copy 'C:\Users\Userna~1\DOCUME~1\Data\Data.ini' to the userstore. Error 0x7b: The filename, directory name, or volume label syntax is incorrect.

 

Anyone has an idea?

 

Thanks!

 

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1 answer to this question

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Hi,

 

This is an old request but might be useful for other persons.

 

Can you first make sure you upgrade your environment to a supported version.

Can you please try the following Microsoft reg key :

 

HKLM\SYSTEM\CurrentControlSet\Control\FileSystem Value Name: NtfsDisable8dot3NameCreation

 

Set the VALUE TO " 1" - Disable 8dot3 name creation on all volumes on the system

 

The value we recommend testing is '1' to prevent short name issues. Here are the other values as well:

 

0 - Enable 8dot3 name creation on all volumes on the system

1 - Disable 8dot3 name creation on all volumes on the system

2 - Set 8dot3 name creation on a per volume basis

3 - Disable 8dot3 name creation on all volumes except the system volume.

 

Thanks,

Tommy Fortin

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