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Citrix Director gets profile information about 50% of the time


We have approximately 200 VDA machines that are all identically provisioned in PVS. Users and machines get the same group policies. We use Microsoft roaming profiles and folder redirection.


In Director, it only retrieves the profile and redirection information for about half the users. As such, the option to reset user profiles in Director is only visible about half the time. I've confirmed that some user connecting from both the Netscaler gateway and internally can be correct and can be broken. I've also confirmed that some users on a single VDA are working and others are not at the same time.


I've checked the profile service on the VDAs; it is always running. I've also restarted the monitoring service on the delivery controllers, but that didn't help.


Does anyone have any ideas as to how to troubleshoot this? I haven't found any good Director specific logs for this issue.

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