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Twain Scanning Slowness


John Lewis1709155484

Question

Has anyone seen an issue with slow twain scanning?

 

When going through the Netscaler gateway it takes 5 minutes to scan the document after hitting the button.  Twain compression policy has been tested several different ways and is currently off. I also have the WIA service disabled.

 

Since its working, I think my policies are fine. I'm currently using generic usb redirection on an igel device. Kind of at a loss at this point. 

 

Twain redirection enabled

Twain compression disabled

USB redirection enabled  (all other USB devices work fine)

Windows 10

VDA 19.12 cu2

Scanner Kodak i940

NetScaler version 13-1 17.42

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