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Windows Citix Workspace 1912



When users try to open published application like ( outlook , Excel , word ) from published desktop via windows Citrix workspace app . The application is opening from locally installed office package from desktop not from Citrix ..but , the same users can able to open published application via browser( Citrix web URL) without any  issues .

Tried below steps but not helping to fix the reported problem 

1)  C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" /silent -cleanUser

2) Reset Citrix workplace app 

3) Recreated user roaming profile .

Any suggestion ? 

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