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Citrix temporary profile issue

Steve Wang


Hi everyone,


We recenly came across a fslogix profile issue in Citrix. Below is the environment:


We are publishing multiple Apps in the citrix Store Front like: File Explorer, notepad, windows desktop,MYOB Exonet. we have 6 servers running load balancing. 

When user fire up File Explorer and Exonet, it is quite likely create a temporary profile for File explorer and when user open Word they got prompt sign-in credentials which is showing behind the app. 

We suspect it's the server running load balancing so when user had one Exonet session then force the File explorer session in another server so created a temp profile which will always ask for 365 credential.  But if user login to Windows desktop then use File Explorer and Exonet then they won't have any issue. 


Is there any way we could force all apps in the same profile like desktop experience so no Temp profile created?


Thanks in advance!


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