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Storefront XLM errors - Event ID: 4003 - "All the Citrix XML Services configured for farm XXX failed to respond to the XML Service transaction


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** Citrix Cloud model where ADCs and Storefronts remain on-prem **


2 x Storefront version 1912.0.2000.14, F5 VIP

2 x Citrix Cloud Connectors

Auditing even log of storefront servers, I see MANY Event ID 0 and 4003 errors.

Curiously, there are way more of these on storefront02 than on storefront01

We only completed our Citrix Cloud migration this year so I'm not used to triaging Cloud Controllers yet.

 

How do I work towards eliminating these errors?

 

Storefront_4003.jpg

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  • 1 month later...

I also had issues at a customer site after upgrading storefront to 2203 ltsr with the CTX399424 HF installed and the problem was solved by removing the CIpher Group ECDHE on the vip adresses of the loadbalanced DDC's
After that  I added only the tls1.2 ssl ciphers leaving the v1's unchecked (or disable tlsv1 on vip)

 

Also check https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/removed-features.html

Deprecated: "StoreFront support for TLS 1.0, and TLS 1.1 protocols between Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop) and Citrix Receiver, and Workspace Hub"

 

I hope this might help others.


From:image.thumb.png.4068abf69671ecfb32734d81ea306516.png
 

To: image.thumb.png.4f17adc33d6c9bb1ebc924f4647a6ebf.png

 

image.png

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