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Cannot complete your request in browsers

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I have ADC in version We have approx 250 users. Sometimes for random users, they get "Cannot complete your request" after login. The the strange thing is that in private mode (incognito) in Edge/Chrome it is OK. I checked a lot of solutions found so far. For some users, Citrix Workspace upgrade repaired, but for some it is not.

Any ideas ?



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  • 2 months later...

Did your issue get resolved? I saw in another post that someone else had similar issue: Cannot complete your request "Cannot complete your request "A CitrixAGBasic Login request has failed." - NetScaler Gateway - Discussions" they found that the issue is either a certificate mismatch or only one of the load balanced SF was having issues. 


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