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Lockup of Virtual App after 8 minutes after logging into the ADC (Netscaler)


Nathan Davis

Question

I have a subset of external users who access published applications through an ADC (Netscaler). A few weeks ago they started having their VA apps freeze up (while others are fine). They were working fine up to this point.

 

The freeze appears to occurs 8 minutes in when the Storefront provided through the netscaler times out at 8 minutes when not activity has occurred on the webpage.

 

Weird thing is that when I log on as a different user on one of those laptops (local admin in this case), and test, it works fine.

I'm not really sure where to go from here. I tried the Workspace App cleanup utility and reinstalled the latest. No bueno.

 

Any help would be appreciated!

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