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Problem with X1-mouse on iPads Citrix Workspace


Michael Hamann

Question

Hi,

 

I’ve been working with my X1 mouse on iPads Citrix Workspace for years now.

Since some weeks the mouse click is not recognized any more on the Citrix Workspace portal while on ios/iPad it is well recognized, so there is no mechanical/elektrical problem with the physical mouse.

When I move the mouse pointer in Citrix Workspace over something to click (e.g. the cross/X to close a windows program) it reacts by turning the cross into red background but I am not able to perform the click itself. So nothing happens when clicking.

In ios there are no mouse settings abailable. In the Citrix Workspace app there is a setting for the X1 mouse and this says: 

„The setting for the connected X1 mouse is not available because the extended general mouse function is activated. 

A connected X1 mouse is used as a generic mouse.“

 

can anyone please help me? Otherwise my iPad is useless for my job and that means spending money into a laptop.

 

Thank you very much in advance,

 

Michael

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