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Characters that require ALT key sometime not displayed correctly


daleone

Question

Hi,

 

I'm using Citrix Workspace on macOS Monterey with a "Swiss German" keyboard to connect to a Windows 10 session and I have issues with characters that require the ALT key.

 

For example, on a "Swiss German" keyboard for typing the "}" character you need to press ALT+9.

The problem is that often (not always) a wrong character is displayed.

 

For example, if I type many times the ALT+9 combination this is what I get:

}}}$}}}}}}}$$}}}}}}}$}}}}}}}}}}$}}}$}}}}$}

As you can see most of the time the correct character "}" is displayed, but sometime the wrong character "$" is displayed.

 

Another example, in order to type the "|" character I need to type ALT+7.

If I type this many times I get:

|777|||7|||7|||||||7|||||||||7|||||||7||7|

Sometime the correct "|" character is displayed, but sometime the wrong "7" character is displayed.

 

This problem has been around since I started using Citrix Workspace years ago and it has never been fixed.

 

Is this a known issue?

Is there anything I can do in order to fix it?

 

My current configuration:

MacBook Pro (15-inch, 2016) with macOS Monterey 12.1.

Workspace 22.01.0.23 (2201) connected to a remote Windows 10 PC.

 

Thank you

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I'd love to, but unfortunately it looks like it don't have permissions to do so.

When I try to go to the Citrix support ticket page I receive the following message: 

 

"You have received this error because your account does not have sufficient privileges to open a support ticket, view premium content or download software updates. 

To verify account privileges to access these resources, please contact Citrix Customer Service."

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