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Citrix / FSLogix outlook 2016 not showing mail in Inbox, but in search results


Brian CHERVY1709159994

Question

Hello everyone, 
I am currently experiencing a problem on a Citrix farm. 
From the Outlook application, new incoming emails are not displayed in the inbox, however when searching, it appears. 
On OWA, phone and computers the emails appear. 
The only solution is to restart Outlook. 
The environment is shown below: 

  • FsLogix with the latest version with the following features: 
    • Profile + ODFC , with multiSearch
  • Citrix VDA LTSR 1912 
  • Windows server 2016

 

tests I have done :

  • Test in online mode : OK , but user experience is not comfortable with the high latency
  • Test without FSlogix : still the same problem

 

 

Have you already encountered similar problems to mine? 

 

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