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Master Server Rollout problem

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I have a complicates question because im not a Citrix administrator and i dont know if i can describe the problem correct.


We have a Master Server for an Application and a Testserver. Our process is the following, we install patches for the application on the Master Server and later a rollout from the Master Server will be startet to the Testserver.

We start the process 2 Weeks ago but the rollout will not be done. Our Infrastructure Service means that is a Citrix Problem and they have a Supportcase.

For me is this a long time, meanwhile no problem because it is the test system, but what happens if we want start with the productive syste...?


Does anybody has an idea, with my little information, what the problem could be?


Thank you very much!



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