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Forbidden - You don't have permission to access this resource

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I get "Forbidden, You don't have permission to access this resource" when I try connect to Citrix GW through external URL. NetScaler in configured on Citrix cloud and the issue seems to be intermittent. I do not even get the citrix login page and it throughs me the error.

Can someone please suggest  the possible cause?


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  • 1 month later...
On 3/30/2022 at 12:21 AM, Frank Iversen said:

I have the exact same issue, no answer from citrix yet, case 81111493


Long short history the problem is due the the directory logon missing under /var/netscaler, It happens on some 13.0 and 13.1 versions.  One workaround could be if you have another working ADC copy this folder and load it in the problematic then reboot the appliance.


Or from this post:



I got this directory with the logon files:




Best regards,


PD: Lets us know if this fix the issue.

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