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Fingerprint Scanner on Bloomberg model 5 keyboard not working


Peter Beijer1709162656

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Hi, in our environment we have a W10 2109 VDI solution. On these VDI's the application Bloomberg is being used. Bloomberg has special keyboards with a Fingerprint Scanner.

We succeeded the get the Fingerprint scanner to work on the Model 3 and Model 4 Keyboards. However, we are not able to get the Fingerprint scanner working on Model 5 keyboards.

 

Our client devices are HP Thinclients with W10

 

We followed the steps in: https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/configure.html

Section: Bloomberg Keyboards and configured these settings on the ThinClients:
 

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Citrix\ICA Client\GenericUSB]
"SplitDevices"=dword:00000001
"DeviceRules"="CONNECT: vid=1188 pid=A101 # Bloomberg 5 Biometric module;DENY: vid=1188 pid=A001 split=01 intf=00 # Bloomberg 5 Primary keyboard;CONNECT: vid=1188 pid=A001 split=01 intf=01 # Bloomberg 5 Keyboard HID;DENY: vid=1188 pid=A301 split=01 intf=02 # Bloomberg 5 Keyboard Audio Channel;CONNECT: vid=1188 pid=A301 split=01 intf=00,01 # Bloomberg 5 Keyboard Audio HID"

 

 

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Support for Bloomberg keyboard 5 was introduced in Citrix Workspace App for Windows 2109 (CWA) https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/about.html#whats-new-in-2109

What version of Citrix client is installed on the HP Thinclients with W10? you would need to use at least CWA 2109 on the clients, most current release is 2112.1, there's a Tech Preview available for 2202.

Understanding the Thin Client vendors integrate CWA into their devices you may need to check with HP to hear if they have any known incompatibilities or additional steps CTX223076 Support Process for Thin Client Related Issues

 

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On 2/4/2022 at 3:16 PM, Jennifer Knapp said:

Support for Bloomberg keyboard 5 was introduced in Citrix Workspace App for Windows 2109 (CWA) https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/about.html#whats-new-in-2109

What version of Citrix client is installed on the HP Thinclients with W10? you would need to use at least CWA 2109 on the clients, most current release is 2112.1, there's a Tech Preview available for 2202.

Understanding the Thin Client vendors integrate CWA into their devices you may need to check with HP to hear if they have any known incompatibilities or additional steps CTX223076 Support Process for Thin Client Related Issues

 

Thank you for your Answer.

The thinclient is a HP T640 which has CWA 2109.1 installed.

I will try the 2112.1 CWA, see if there is any improvement. I will also contact HP, whether they can help with this issue.

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